Frequently Asked Questions Here are some of the most commonly asked questions that we receive at Hemp 1st

Don’t see the answer to your question? Please reach out to our customer service team.

Order Related Questions

In what states do you charge sales tax?

We charge sales tax in both Colorado and Utah. This may change based on state requirements and local laws. Please check back.

Does Hemp 1st Ship to all 50 States?

Yes, all of our products can be shipped to call 50 states.

I made a mistake on my order. How do I fix it?

If the order has not yet shipped, please out to our customer care team and they will help you modify your order.

What is your return policy?

We stand by our product 100%. If you feel that a Hemp 1st product does not met your expectations, we are more than happy to exchange it for a replacement or give you a full refund.

Please contact the customer care team within 30 days of delivery and we’ll make it right.

Product Questions

Can I take Hemp 1st products with prescription medications?

As with any dietary supplement, we recommend consulting your doctor prior to adding CBD to your daily routine.

What product should I choose?

That’s a great question. If you are unsure of which CBD product to start with or which item is right for you. Please try our product finder survey. The survey will ask you questions and help you determine which product is best for you.

It is only ~1kb in size.

Do Hemp 1st products contain CBD?

Yes. Hemp 1st products contain no more than 0.3% THC and is within the legal limit in all 50 states.

How much CBD is in each product?

The CBD content of each product is determined by the total CBD mg dosage and the number of servings per container. If you look at a 500mg CBD oil and there are 30 servings then you would get 16.7mg of CBD per serving.

Account Questions

How do I access my account?

Click on the “My Account” button at the top right of the screen. This will take you to the login page. Once you have logged into the Hemp 1st website, you will automatically be redirected to your account page.

What is the Hemp 1st Rewards Program?

The Hemp 1st Rewards Program allows you to earn points for every dollar spent on hemp1st.com. Every time you earn 100 points, you’ll get $5 store credit towards Hemp 1st products!

How can I reset my password?

Click on the this link and it will take you to the password reset page.

CBD and Hemp Questions

What is CBD?

Cannabidiol, or CBD for short, is a non-psychoactive phytocannabinoids. Phytocannabinoids are chemical compounds found in hemp plants. There are over 80 different phytocannabinoids.

Research shows significant potential for phytocannabinoids to support health & wellness.* Hemp contains other beneficial phytocannabinoids.

What is Hemp Extract?

Hemp Extract is the total amount of phytocannabinoids and plant matter. For example, The Hemp Extract Oil Advanced will have approximately 86 mg of Hemp Extract (all cannabinoids) per ml.

What is the Endocannabinoid System?

When it comes to cannabinoid based medicine, people often think of the two major cannabinoids THC and CBD. Most people however, are unaware that the human body has its own system for processing and even creating its own cannabinoids known as the endocannabinoid system. The endocannabinoid system is found throughout the brain and nervous system and is involved with things like appetite, pain modulation, digestion, reproduction, motor learning, stress, and memory.

What is CBD oil?

CBD is short for cannabidiol. It is a mighty phytocannabinoid found in hemp and known for supporting body and mind in many ways.

CBD specifically comes from the flowers and leaves of the hemp plant. (Not to be confused with oil that comes from hemp seeds, which contain no cannabinoids.)